Our Return and Refund Policy was last updated 25 July 2023
Thank you for shopping at www.jogindernursery.com
If for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.
The following terms are applicable for any products that you’ve purchased from us.
Interpretation and Definitions
The words in which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.
For the purposes of this Return and Refund Policy:
“Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Joginder Nursery
“Goods” refers to the items offered for sale.
“Orders” means a request by you to purchase goods from us.
“You” means the individual accessing or using the service, or the company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable.
Once orders are delivered and accepted by the customer, they are non-refundable.
If you believe that the order does not meet the specified requirements, please contact our customer care team immediately within 24 hours.
At Joginder Nursery, we aim to assist our customers to the best of our ability, which is why we have a lenient cancellation policy. Under this policy:
1. Cancellations will be considered only if the request is made within 24 hours of placing the order. However, if the vendor/merchant has already initiated the shipping process, cancellation requests cannot be entertained.
2. Orders placed under the Same Day Delivery category cannot be canceled.
3. Special occasion offers like Pongal, Diwali, Valentine's Day, etc., which are limited-time offers, cannot be canceled.
Damaged or Defective Items:
If you receive any damaged or defective consumer durable or nondurable items, please report the issue to our Customer Service team. The request will be processed once the merchant verifies the issue on their end. This must be reported within 1 day of receiving the products.
Discrepancy in Received Product:
If you believe that the product received is not true to the variety, please inform our customer service team at firstname.lastname@example.org within 24 hours of receiving the product. Our Customer Service Team will investigate your complaint and make an appropriate decision.
Your Order Cancellation Rights
You are entitled to cancel your order within 24 hours without giving any reason for doing so.
The deadline for canceling an Order is 24 hours from the date on which you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:
By sending us an email @ email@example.com
We will reimburse you no later than 14 days from the day on which we receive the returned Goods. We will use the same means of payment as you used for the Order, and you will not incur any fees for such reimbursement. The refund might not be full depending upon payment gateway deduction charges or the condition of the retured product.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
The goods were purchased in the last 14 days
The goods are in the original packaging
The following goods cannot be returned:
The supply of goods is made to your specifications or clearly personalized.
The supply of goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The supply of goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
You are responsible for the cost and risk of returning the goods to Us. You should send the goods to the following address:
Joginder Nursery Delhi, Tajpur Kalan Village, Delhi, 110036, India
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
If you have any questions about our Returns and Refunds Policy, please contact us at firstname.lastname@example.org