Shipping Policy

Welcome to www.jogindernursery.com. We are committed to delivering high-quality live plants to your doorstep with care and efficiency. Please review our shipping policy to understand our procedures and terms.

1. Order Processing Time

All orders are processed within 1-2 business days after a cooling period of 24 hours in case any client wants to cancel the order. Also, Orders are not processed or shipped on weekends or public holidays.

2. Estimated Delivery Time

The estimated delivery time for our live plants is between 3 to 5 business days from the date of dispatch. Delivery times may vary depending on the destination and/or unforeseen circumstances.

3. Shipping Methods

We use reliable courier services, rail transport, private carriers, and/or speed post to ship our live plants. Our shipping partners include shiprocket and its . We ensure that plants are securely packed to withstand transit conditions and maintain their health.

4. Shipping Rates

Shipping rates are calculated based on the weight, dimensions of the package, and the delivery destination. Shipping charges will be displayed at checkout.

5. Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your delivery on the courier's website.

6. Delivery Locations

We currently ship to addresses within [list the countries/regions you ship to]. Please ensure the shipping address provided is accurate and complete to avoid delays.

7. Delivery Issues

If there are any delays, we will notify you promptly. Delays may occur due to:

• Adverse weather conditions
• Political disturbances
• Other unforeseen events

While we strive to meet the estimated delivery timeframe, we are not liable for delays caused by the courier company or external factors.

8. Damage During Transit

We take great care in packaging our plants to ensure they arrive in perfect condition. If you receive a damaged plant, please contact our customer service team within 48 hours of receiving your order. Provide detailed photos of the damage, and we will arrange for a replacement or refund.

9. Incorrect Addresses

Please ensure that the shipping address provided is correct and complete. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer. Additional shipping charges may apply to reship the order to the correct address.

10. Order Modifications and Cancellations

If you need to modify or cancel your order, please contact our customer service team within 24 hours of placing the order. Once the order has been processed and shipped, we cannot guarantee modifications or cancellations.

11. Non-Delivery Claims

If you do not receive your order within the estimated delivery timeframe, please contact our customer service team at [Customer Service Email] or [Customer Service Phone Number]. We will assist you in locating your order and ensuring it reaches you as soon as possible.

Thank you for choosing [Your Company Name]! We appreciate your trust in us to provide you with beautiful and healthy live plants.